Return Policy

· Free Return as long as you are not happy with our product!

RETURN/EXCHANGE ADDRESS

We’re available to support you via
Email: sales@peltiernyc.com

· Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address on the shipping label we provide even if you are using your own shipping.

· Shipping is free on your 1st return for any order. You must use the shipping label we provide, then send back and postmark the package within 45 days from the purchase date.

· After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 45 days of the purchase date. There are two ways:
1.you can use the shipping label we provided and pay a $ 7.99 shipping fee, which will be deducted from your refund.
2.you can use your own shipping method and at your own cost.

· You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.

· Items with non-returnable marks and free gifts cannot be returned.

· Please make sure you don't include non-PELTIER items by accident in your return package. We will not be responsible for sending back those items to you.